Defy(ed) by Game

On the 1st of December my wife and I decided to purchase a Defy Fridge at Game store The Glen Mall, we received the fridge a couple of days later and were very excited to finally have a fridge with a water dispenser(main reason we bought the fridge). Upon us filling the water tray and testing if the dispenser we noticed that the flow of water is terribly slow. So I called Defy customer care to find out if we perhaps need to remove a seal or something before we can start using the dispenser( this was the following day after receiving the fridge) she really didn't say much but that its their company policy that they have to send someone to come and have a look at the fridge. I also took it upon myself to call Game to find out if perhaps there's something I need to do or check that might be restricting the flow of the water and the agent advised me that he will be contacting Defy to get some info. A technician did call my wife a few times telling us when he can come and have a look, because we both at work during the week we asked if there was no way he could come on a Saturday? The guy was at least courteous to tell us that he cant as he is going on holiday, great service.

At this point we don't even use the dispenser and bought the fridge a week before Game had a deal for R700 off on the price we paid for a fridge that no one can just tell me if I'm the fool or have I been a victim of a factory fault?