Defy washing machine and Game horror service...Before, during and after sale.

I bought a defy washing machine from Game Bay west mall on the 15th January 2019 and was poorly serviced by an Enrique guy with his shirt loose. Didn't give me any info on how to get the machine if they were not gonna deliver it and had to ask cashier's where their warehouse is. I fetched it on the Saturday the 26th, I did my laundry on the 27th and the machine gave me errors while rinsing and spinning. I rinsed separately but it refused to spin. I called on the 28th and spoke to Goodwin/Goodwill who asked me to email my slip to ********** so he can see if it's a machine problem. I waited a week, dololo response. I called on Sunday the 3rd and Goodwill didn't know what I was talking about. He said he will call me back , he wants to call Defy and log a call. Today is the 6th and still Game has not called or responded via email. Treating Customer Fairly legislation requires the retailer to have responsible customer experience and service. Game has failed me with its staff