Defy Stove
Me and my girlfriend bought a stove on the 09 February 2018. We have been waiting almost a month for the stove to be delivered. We called the game store yesterday the 05/03/18 at cape gate only to be told the stove is now discontinued and they not sure why the guy let us buy one. Now we need to go back and get a refund.
I am really not happy after phoning 3 times only on the third do they wake up.
What i do not understand. When we were in the store he looked on the system as they where delivering new stoves to the warehouse and there was still left on the system.
So somewhere something went wrong and now we are getting thrown to the side.
DEFY 3 GAS 1 Electric Order 513G ********** ********** 0647 Sales Luvuyo Ndzandzeka Delivery Charges Order 513G ********** ********** 0647
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Replies (2)
Game's replyOfficial
06 Mar 2018, 15:04We acknowledge receipt of your complaint with reference ***0 and apologise for any inconvenience caused.
Senior Management will investigate this matter and will contact you to discuss.
Regards.
Group Customer Service Advisor
Tel: ***73
Best regards,
Game's reply06 Mar 2018, 15:04
Official
We acknowledge receipt of your complaint with reference ***0 and apologise for any inconvenience caused.
Senior Management will investigate this matter and will contact you to discuss.
Regards.
Group Customer Service Advisor
Tel: ***73
Best regards,
's updateReviewer Update
20 Mar 2018, 11:18I wrote my complaint 6 of March 2018. I was told a man would contact me to solve my issue. Sylvester from Cape Gate called me on the 07th March 2018 and told me he would call me back by Friday the 09th March 2018. I have phone 3 times and each time he is not there. I have even left a message for him to contact me. I have even phoned head office in Durban. Still no one has come back to me. I have been waiting since the 9th of February for my Stove.
What type of service is this? Is this how the game Group treats their clients? What more must i do to get the product i paid for?
's update20 Mar 2018, 11:18
Reviewer Update
I wrote my complaint 6 of March 2018. I was told a man would contact me to solve my issue. Sylvester from Cape Gate called me on the 07th March 2018 and told me he would call me back by Friday the 09th March 2018. I have phone 3 times and each time he is not there. I have even left a message for him to contact me. I have even phoned head office in Durban. Still no one has come back to me. I have been waiting since the 9th of February for my Stove.
What type of service is this? Is this how the game Group treats their clients? What more must i do to get the product i paid for?