RH
Ramesh H
1 reviews | Active since Jun 2015
12 Jun 2015, 12:48
Defy Microwave
I bought a Defy Microwave from Game Gateway 18 Months ago .Just the other day ,the Microwave started to give us problem whereby the Start button on the Microwave when depressed is not activating although there is power coming through. This Microwave comes with a 2 year Guarantee. I phoned Game Customer Service and lodged my complaint with them. They informed Me that I must have my proof of purchase before they can attend to it. Unfortunately my Proof of Purchase has been lost.It is inconceivable to keep Invoices of every single item that we purchase, I am sure I speaking for most other Customers. We are very loyal Customers of Game.<br> I also cannot comprehend how Defy branded product can go defective just before or after the warranty expires.
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Game's replyOfficial
13 Jun 2015, 09:32Hello Ramesh 1,
We acknowledge receipt of your complaint with reference *** and apologize for your inconvenience in this matter.
We confirm that management contacted you with a request to provide the model number of the item so that the sale can be traced and a call logged.
Once you have provided that to the store they will keep you updated on the progress.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference *** and apologize for your inconvenience in this matter.
We confirm that management contacted you with a request to provide the model number of the item so that the sale can be traced and a call logged.
Once you have provided that to the store they will keep you updated on the progress.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Best regards,
Game's reply13 Jun 2015, 09:32
Official
Hello Ramesh 1,
We acknowledge receipt of your complaint with reference *** and apologize for your inconvenience in this matter.
We confirm that management contacted you with a request to provide the model number of the item so that the sale can be traced and a call logged.
Once you have provided that to the store they will keep you updated on the progress.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference *** and apologize for your inconvenience in this matter.
We confirm that management contacted you with a request to provide the model number of the item so that the sale can be traced and a call logged.
Once you have provided that to the store they will keep you updated on the progress.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Best regards,