MC
Mathambose C
1 reviews | Active since Mar 2026
23 Mar 2026, 07:58
Defy fridge from game not working
I am extremely disappointed with the service I have received from Game regarding a defective Defy fridge I purchased. The fridge was delivered on 17 March 2026, but from the moment it was switched on, it made an unusually loud noise and did not function properly. It was clearly faulty on arrival. I reported the issue to Game the very next day, 18 March, expecting a prompt resolution. However, as of today, 20 March, I am still waiting for them to collect the defective unit. What is even more frustrating is that I have had to follow up myself just to get feedback on when they will come and collect their faulty product. This situation is completely unacceptable. I should not be inconvenienced to this extent for a product that was defective from delivery. At this point, I no longer want a replacement — I want a full refund so I can purchase a fridge elsewhere from a retailer that delivers working appliances. Game, please arrange urgent collection of your defective fridge and process my refund without further delays. I would also caution other customers to be careful when purchasing this Defy fridge from Game, based on my experience.
Helpful (0)
Replies (11)0
Replies (11)
Game's replyOfficial
23 Mar 2026, 14:05Hi Mathambose, thank you for reaching out. I am so sorry to hear that your fridge is not working as it should. Kindly be advised that your query is with our senior team to assist you accordingly. The agent will contact you as soon as they have an update from the management team.
Game's reply23 Mar 2026, 14:05
Official
Hi Mathambose, thank you for reaching out. I am so sorry to hear that your fridge is not working as it should. Kindly be advised that your query is with our senior team to assist you accordingly. The agent will contact you as soon as they have an update from the management team.
MC
Mathambose C's updateReviewer Update
26 Mar 2026, 09:41Game it’s been a week now no update whatsoever, very poor service, cause why should l be the one following up from defy while l bought the fridge from you guys. I want my fridge please. Before this week ends l want an exchange and y’all should come get your broken fridge
MC
Mathambose C's update26 Mar 2026, 09:41
Reviewer Update
Game it’s been a week now no update whatsoever, very poor service, cause why should l be the one following up from defy while l bought the fridge from you guys. I want my fridge please. Before this week ends l want an exchange and y’all should come get your broken fridge
Game's replyOfficial
26 Mar 2026, 14:56Hi Mathambose, apologies for the lack of communication on our side. Kindly be advised that the technician has been sent out yesterday and a request for credit has been sent through. The agent will contact you as soon as we have any feedback.
Game's reply26 Mar 2026, 14:56
Official
Hi Mathambose, apologies for the lack of communication on our side. Kindly be advised that the technician has been sent out yesterday and a request for credit has been sent through. The agent will contact you as soon as we have any feedback.
MC
Mathambose C's updateReviewer Update
30 Mar 2026, 06:51It’s been 2 weeks now, and l haven’t received my fridge yet? What is this defy with your poor service? You guys not value your customers at all. I want my fridge or give me my money, I’m sure if l get from other shops they will value their customers
MC
Mathambose C's update30 Mar 2026, 06:51
Reviewer Update
It’s been 2 weeks now, and l haven’t received my fridge yet? What is this defy with your poor service? You guys not value your customers at all. I want my fridge or give me my money, I’m sure if l get from other shops they will value their customers
MC
Mathambose C's updateReviewer Update
30 Mar 2026, 11:29Game store. Could you kindly do collect your fridge and l want a refund. Please, and l want my refund as soon as possible. May other stores can give me a good customer service and a working fridge
MC
Mathambose C's update30 Mar 2026, 11:29
Reviewer Update
Game store. Could you kindly do collect your fridge and l want a refund. Please, and l want my refund as soon as possible. May other stores can give me a good customer service and a working fridge
Game's replyOfficial
31 Mar 2026, 14:59Hi Mathambose, I apologize for the delay with the collection of the fridge and understand your frustration. The matter is being dealt with by the complaints team, and the sales team will revert to you.
Game's reply31 Mar 2026, 14:59
Official
Hi Mathambose, I apologize for the delay with the collection of the fridge and understand your frustration. The matter is being dealt with by the complaints team, and the sales team will revert to you.
MC
Mathambose C's updateReviewer Update
01 Apr 2026, 17:34I was told that the driver will come for collection today. But no one came, poor service. Yho I’m so done with game right now guys 🙌🏽🙌🏽🙌🏽🙌🏽🙌🏽
MC
Mathambose C's update01 Apr 2026, 17:34
Reviewer Update
I was told that the driver will come for collection today. But no one came, poor service. Yho I’m so done with game right now guys 🙌🏽🙌🏽🙌🏽🙌🏽🙌🏽
MC
Mathambose C's updateReviewer Update
01 Apr 2026, 17:37I literally had to go into the store yesterday—just imagine the cost and the time wasted. This has been the worst service I’ve ever experienced from a store. Honestly, I’ll never be buying anything from Game again. Lesson learned.
MC
Mathambose C's update01 Apr 2026, 17:37
Reviewer Update
I literally had to go into the store yesterday—just imagine the cost and the time wasted. This has been the worst service I’ve ever experienced from a store. Honestly, I’ll never be buying anything from Game again. Lesson learned.
Game's replyOfficial
02 Apr 2026, 15:15Hi Mathambose, I am so sorry for the experience that you had. Kindly note that there is an agent working on your query and will contact you as soon as they received feedback.
Game's reply02 Apr 2026, 15:15
Official
Hi Mathambose, I am so sorry for the experience that you had. Kindly note that there is an agent working on your query and will contact you as soon as they received feedback.
MC
Mathambose C's updateReviewer Update
03 Apr 2026, 17:56I’m tired of apologies that have no solutions . When am l getting my fridge. I honestly can’t be going back and fourth with you guys right now. I’m still counting it’s close to a month now. Literally from the 17th of month and now it’s a new month l want my fridge
MC
Mathambose C's update03 Apr 2026, 17:56
Reviewer Update
I’m tired of apologies that have no solutions . When am l getting my fridge. I honestly can’t be going back and fourth with you guys right now. I’m still counting it’s close to a month now. Literally from the 17th of month and now it’s a new month l want my fridge
Game's replyOfficial
04 Apr 2026, 11:35Hi Mathambose, I'm sorry you're still awaiting feedback regarding your exchange. Rest assured, you will be reverted to as soon as the agent has feedback.
Game's reply04 Apr 2026, 11:35
Official
Hi Mathambose, I'm sorry you're still awaiting feedback regarding your exchange. Rest assured, you will be reverted to as soon as the agent has feedback.