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Sanita P

1 reviews | Active since Jun 2016

21 Jun 2016, 13:09

Defy freezer only work for a week

<p>To whom it may comcern <br />I bought a defy fridge on the 5th of June from game in Allerton city. Went to pick it up myself from warehouse. <br />Since fridge got in my place it only worked for about 3 days I phoned game and spoke to Theo who at that time assisted and assured me that my fridge is booked. And that they will sent someone to come have a look at the fridge or wil exchange. This happened on the 15th of June. <br />Went away for weekend phoned them Monday 20th again this time spoke to Gidion who booked again due to the fact that he couldn't find the booking.<br />Waited whole day Monday for people to come as so no one did. <br />Tuesday today they told me couldn't come to my place cause I didn't give the number for my house so I did now if I try to phone no one can give me exact time when they will come have a look. Over the past few days everything I kept in fridge has end up in dustbin cause of endurance without a fridge.<br />Is there any way you can help me so my problem can be resolve.</p>

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Replies (2)
Game
Game's reply21 Jun 2016, 13:32
Official

We acknowledge receipt of your complaint and apologise for your inconvenience in this matter.

Store Management will contact you to discuss this matter.

Regards.

Rina Taute

Group Customer Service Advisor

Tel: 0 ********** 2273

Game
Game's reply21 Jun 2016, 14:52
Official

Further to the above matter we confirm that the technician will go out to your house to assist in this matter.

Regards.

Rina Taute

Group Customer Service Advisor

Tel: 0 ********** 2273