Defy

Hi i bought a defy deep freezer on 25/03/22and was delivered the same day. Was told to let it stand over night and switch on the next morning which i did.went shopping and came back and put the stuff in the freezer.i opened the freezer on the Thursday and saw that the stuff was not freezing.i called game to inform them.Here is wer the fun starts with defy .they sent a technician after 5 days to repair a brand new deepfreezer and was told that he would be dack to do the repairs (he never came back).2 days later got a call to say another technician will come to do an assessment and will sought the freezer out.He only took pics and said he will e mail the manager and they will get back to me.am still waiting.i was told that defy will get hold of me.still waiting for some sought of help from defy and still no one has called or offered any assistance .now 3 weeks have gone by and today defy says they are trying to find another unit for me .i have been trowing away all the rotten stuff from the freezer.please assist.defy now tells me they are waiting for authorisation form their manager for the past 5 days.