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Simphiwe C-ra Gqobhoka

1 reviews | Active since Apr 2018

24 Apr 2018, 07:15

De*****ing customers with faulty merchandise

Hi

I would like get this to your attention I bought a Telefunken 32LED TV in 2016 and its got a 1yr warranty on 20/04/18 the screen just went blank/black.went to Game in Knysna mall I was told to pay R150(non-refundable) for it to be sent to a repair centre of which Im not happy about why should people pay for your after services.

I went and did some digging on the nett and found a couple of unhappy customers about GAME and its Telefunken brand.(search for complaints on HELOPETER AND GAME FACEBOOK PAGE)

To my conclusion is that Gamestores are aware of the faulty Telefunken TV's, but they still put customers through painstaking waiting and frustration of paying repair fees etc. Instead if helping the customer on the spot by either ginving a new tv set or exchange for other brand which are more reliable

REALLY DISAPPOINTED BY GAME CUSTOMER SERVICE

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Replies (2)
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Simphiwe C-ra Gqobhoka's update24 Apr 2018, 08:18
Reviewer Update
My arguement here is you guys are fully aware and the supllier(New world) of faulty Telefunken TV's because all customer complaints of Telefunken TV's its the same problem(black screen) and you're still putting customers through all the stress and frustration of your pathetic repair process So you're just telling every customer must brace themselves into buying new tv's every now and again or fix them
SCG
Simphiwe C-ra Gqobhoka's update08 May 2018, 15:28
Reviewer Update
Im still waiting for feedback from NEW WORLD. I got word from Game that my TV cannot be fixed because it will actually cost morethan the TV(R2499)Repair costs(R3000) I'm very angry for the fact that I have to buy a new tv because of faulty Telefunken products that game sells and dont want to take responsibility and tell customers its a minor issue because its about approx 0.01 complaints a year that they encounter with the telefunken brand,we the working class working those numbers means nothing