1 reviews | Active since Dec 2016
<p>I am so upset with game stores credit facilities. In October 2016 i paid my accou ts up to date and November was the onlt month i paid late though i had already paid over R6500 to games account. Today i paid the outstanding amount due only to find the monies i wanted to use for christmas gifts were removed which was R7500 credit. I spoke with a customer care consultant that was so rude she belittled me by saying i should have read my terms and Conditions as its mt fault the credit is gone. I asked her to show where is my sms and mail notifications she could not say where it was. Please resolve this matter as i was budgeting to use my game account. This is a real slap in the face of what game thinks of their clients. I had my account for over five years. </p>
We acknowledge receipt of your complaint with reference ***3 and apologise for your inconvenience in this matter.
We referred the matter to the Credit Provider, RCS, who will investigate this matter and will contact you with updated feedback. You can also contact them on ***or ***.
Regards.
Rina Taute
Group Customer Service Advisor\
Tel: ***73
Best regards,
We acknowledge receipt of your complaint with reference ***3 and apologise for your inconvenience in this matter.
We referred the matter to the Credit Provider, RCS, who will investigate this matter and will contact you with updated feedback. You can also contact them on ***or ***.
Regards.
Rina Taute
Group Customer Service Advisor\
Tel: ***73
Best regards,
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