SP
Santana P
1 reviews | Active since Oct 2017
11 Oct 2024, 11:17
Defective swimming pool
Emailed Game on Monday 7/10/2024 about a defect in my swimming pool. Numerous follow up emails to them this week and nothing! Shocking and disgusting service
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Replies (3)0
Replies (3)
Game's replyOfficial
12 Oct 2024, 15:36Hi there Santana, thanks for reaching out. I'm truly sorry that your pool is defective and that you had to do numerous follow up with the store. It's really not the service we want our customers to have. Please be advised that an agent will reach out to you shortly to discuss the matter.
Best regards,
Game's reply12 Oct 2024, 15:36
Official
Hi there Santana, thanks for reaching out. I'm truly sorry that your pool is defective and that you had to do numerous follow up with the store. It's really not the service we want our customers to have. Please be advised that an agent will reach out to you shortly to discuss the matter.
Best regards,
SP
Santana P's updateReviewer Update
29 Oct 2024, 12:04the agent contacted me and told me that due to the Vincent branch not phoning me there is nothing she can do, i must drain out my 6700L of water and take the pool into the store, then if i get a new pool i must then refill with another 6700L of water - And she sais sorry that is all she can offer. If they not willing to phone me back she cant get them too and ill have to come to the party and take the pool in. Never mind the price of water id been paying you know.
SP
Santana P's update29 Oct 2024, 12:04
Reviewer Update
the agent contacted me and told me that due to the Vincent branch not phoning me there is nothing she can do, i must drain out my 6700L of water and take the pool into the store, then if i get a new pool i must then refill with another 6700L of water - And she sais sorry that is all she can offer. If they not willing to phone me back she cant get them too and ill have to come to the party and take the pool in. Never mind the price of water id been paying you know.
Game's replyOfficial
12 Nov 2024, 12:48Hi Santana, apologies for the late response. Once again, we humbly apologize for the inconvenience this matter has caused, as we know costs of living is very expensive. I do hope your query has been resolved and should you require further assistance, do not hesitate to reach out.
Best regards,
Game's reply12 Nov 2024, 12:48
Official
Hi Santana, apologies for the late response. Once again, we humbly apologize for the inconvenience this matter has caused, as we know costs of living is very expensive. I do hope your query has been resolved and should you require further assistance, do not hesitate to reach out.
Best regards,