SM
Silindile M

1 reviews | Active since Aug 2011

03 Mar 2016, 14:48

Defective product and rude staff

I was at Game today to inform them that the Odessa TV stand I purchased on 22/02/16 was defective. After assembling the product and standing it upright, it started to come apart. I spoke to one of the sales consultants and he advised me that it only works if you glue the pieces together, which is not what the instruction manual says you should do. <br> <br> Before purchasing the product I had noticed that the display stand was glued together in parts with very visible glue and the salesman at the time assured me that it would not be necessary with ours.<br> <br> So today after I was told we would need to glue ours together I refused and said that's that not what the instruction manual says and that is therefore not the product I had paid for and he said to me \Fine then return it\". And walked off without saying another word. I found this to be completely unacceptable, incredibly rude and not at all how one should treat paying customers. Talk to your staff and train them on customer service please.<br> <br> We will also be returning the defective Odessa TV stand and expect a full refund. "

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Replies (1)
Game
Game's reply03 Mar 2016, 20:08
Official
Hello Silindile_M,

We acknowledge receipt of your complaint and apologize for your inconvenience in this matter.

Store management will investigate this matter and will contact you to discuss this matter.

Regards.

Rina Taute
Group Customer Service Advisor
***
Tel: ***73