AJ
Alec J
1 reviews | Active since Dec 2025
16 Dec 2025, 13:18
Defective Product and Poor Customer Service at Game Century City
Purchased five camping chairs from Game Century City; all broke due to poor quality. Warranty refused, service unacceptable, forced to travel 40km for feedback.
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Replies (2)AJ
Alec J's updateReviewer Update
16 Dec 2025, 13:22I am extremely disappointed with both the product quality and customer service received from Game – Century City.
I purchased five (5) Ozark Trail camping chairs from Game Century City on 24 December 2024. Within the same year, all five chairs broke due to poor structural quality. This was not due to misuse or wear and tear.
I returned all five chairs to the store on 23 November 2025. I was then informed that the warranty only covers stitching, despite the failure being clearly structural. To date, all broken chairs remain at Game Century City, available for inspection.
What made matters worse was the poor customer service:
- Numerous phone calls to the store went unanswered
- I only received feedback on 13 December 2025, after I was forced to travel approximately 40 km back to the store
- The floor manager, Felix Ndunyana, was dismissive and unprofessional in his conduct
- The customer service consultant, Babalwa Bushhana, showed little urgency or accountability
I also find it concerning that a gazebo purchased from the same store broke, yet in that case the supplier is repairing it, showing inconsistent handling of defective products. This experience has resulted in R895 wasted, unnecessary travel costs, and significant frustration. I believe consumers should be made aware of this product and the service standards at this branch. I am still awaiting a fair resolution in line with the Consumer Protection Act.
AJ
Alec J's update16 Dec 2025, 13:22
Reviewer Update
I am extremely disappointed with both the product quality and customer service received from Game – Century City.
I purchased five (5) Ozark Trail camping chairs from Game Century City on 24 December 2024. Within the same year, all five chairs broke due to poor structural quality. This was not due to misuse or wear and tear.
I returned all five chairs to the store on 23 November 2025. I was then informed that the warranty only covers stitching, despite the failure being clearly structural. To date, all broken chairs remain at Game Century City, available for inspection.
What made matters worse was the poor customer service:
- Numerous phone calls to the store went unanswered
- I only received feedback on 13 December 2025, after I was forced to travel approximately 40 km back to the store
- The floor manager, Felix Ndunyana, was dismissive and unprofessional in his conduct
- The customer service consultant, Babalwa Bushhana, showed little urgency or accountability
I also find it concerning that a gazebo purchased from the same store broke, yet in that case the supplier is repairing it, showing inconsistent handling of defective products. This experience has resulted in R895 wasted, unnecessary travel costs, and significant frustration. I believe consumers should be made aware of this product and the service standards at this branch. I am still awaiting a fair resolution in line with the Consumer Protection Act.
Game's replyOfficial
16 Dec 2025, 15:56Hi Alec, Thank you for reaching out. I'm sorry that your chairs are faulty and for the service you received. I've checked your details and can confirm that the matter has been escalated to our complaints team. Rest assured; you will be reverted to as soon as there's feedback.
Game's reply16 Dec 2025, 15:56
Official
Hi Alec, Thank you for reaching out. I'm sorry that your chairs are faulty and for the service you received. I've checked your details and can confirm that the matter has been escalated to our complaints team. Rest assured; you will be reverted to as soon as there's feedback.