Defective phone and horrible customer service

Disappointing Experience with Defective Phone and Poor Customer service I purchased an iPhone 12 64GB from Game Kokstad on the 9th of September 2024. Unfortunately, my experience has been extremely disappointing. The phone developed software issues within less than a month of me owning it, rendering it unusable. The customer service team was unhelpful, and I experienced poor treatment from staff. Specifically, the sales manager initially refused assistance, and the admin manager displayed unprofessional behavior. 1. Defective product sold 2. Poor customer service 3. Unprofessional staff behavior I expect Game, especially Game Kokstad to take responsibility for selling defective products and provide a suitable replacement or refund. Until Game and their Kokstad branch improves their quality control and customer service, I would advise caution to potential customers.

I would like Game to provide a replacement phone or full refund and improve their customer service.