DEFECTIVE ITEM AND NO ASSISTANCE!
My Son's tricycle was purchased at the game branch as a birthday gift. It hasn't been used, the day that we decided to put him in the tricycle and use it the handle bar wasn't steering the bike.<br> <br> we then decided to take the bike back as there is a 6 month warranty on and then we get told no they cant change it, or replace it as the moving objects on the bike as a warranty of 3 months????<br> <br> how can the frame have a warranty of 6 months but the moving objects have of 3.<br> <br> i find this extremely unacceptable as we spent money at the store for an DEFECTIVE ITEM. this was a gift and now we cant even make use of it.<br> <br> its time consuming driving up and down as everything cost money.<br> please sort this out as I would like my son to use his tricycle.<br> <br> <br>
We acknowledge receipt of your complaint with reference *** and apologize for any inconvenience caused.
Store management will investigate this matter and will provide you with feedback within 48 hours.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference *** and apologize for any inconvenience caused.
Store management will investigate this matter and will provide you with feedback within 48 hours.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
