Defective goods sold at game

After leaving a review I was contacted by the store again by Siboniso Makhatini. He explained that the store as full rights under thee cpa act. I asked to speak to a Manger and the only manager on site was an admin manager. I then called Rina taut to explained and she priming that I would receive a call from chevalier fresler which to date I have not received. I called defy to get their findings and according to the technician, customer refused repair and he explained the cpa act to me. My disappointment is all thee false promises from game. Please tell whoes decision is it to not refund me. Game or Defy. Cause I would really like to know and speak to this person and ask if it is reasonable Dorr a brand new appliance to break twice in 1 year. It's always the consumers that suffer. Game as done nothing to remedy this situation