Defective Fan and Unsatisfactory Customer Service GAME Century City

Dear Sir/Madam,

I am extremely disappointed with the customer service I received at your Century City store on March 31, 2024, regarding a defective Logic 30 cm fan I purchased at your N1 City store on March 24, 2024, for R499.

The fan was not working properly and fell over, rendering it unusable. When I visited the returns department, the manager, Flex, refused to assist me, stating that the fan was broken on the sides. The sales manager also declined to help, citing tough times and the supplier's unwillingness to accept the return.

I am appalled by the lack of empathy and unwillingness to resolve a legitimate issue. I paid for the fan with hard-earned money and expected a functional product and appropriate after-sales service.

I strongly advise the public to reconsider shopping at Game stores if they wish to avoid such poor treatment. It is evident that customer satisfaction is not a priority for your organization.

I demand a full refund or a replacement of the defective fan and urge you to review your customer service policies to prevent such incidents in the future.

Sincerely,

Ebrahim Petersen