Defective equipment is your responsibility

On the 24th of August I purchased an Orbitrek Elliptical exercise machine from Game at the Glen. Approximately a month later - the bolt on the pedal broke making the machine unusable. Subsequent to that I visited the same game score and asked if the item was exchangeable and I was then directed to the Verimark representative who subsequently sent me to Verimark. I have an issue with this because if the equipment is defective and I have only had for a month surely I have some recourse for an exchange , secondly I did get the bolts from Verimark ,at my own cost , but the equipment is still not functional and I believe the machine i was given had more than one defect. Please advise on what my recourse is from your stores as I never purchased it from verimark but in your store - and if I cannot have the equipment changed could I please have that in writing with a referral to the relevant ombud or complaints commission