1 reviews | Active since May 2017

28 Feb 2018, 21:45

Defective bike

I bought a defective Raleigh bike for my son today. Easy assembly but the pedals can't ***** onto their respective sides as the threads are skew and mis-aligned. I will take back my negative feedback if Game either bring me a fully assembled bike with no defects or refund me in full. This is an urgent matter

0
Replies (2)
Game
Game's reply01 Mar 2018, 08:56
Official

We acknowledge receipt of your complaint with reference ***1 and apologise for your inconvenience in this matter.

Senior Management will contact you to discuss this matter.

Regards.

Group Customer Service Advisor

***

Tel: ***73

Best regards,

Game
Game's reply01 Mar 2018, 13:55
Official

We confirm that an assembled bicycle will be delivered to you.

Regards.

Group Customer Service Advisor

***

Tel: ***73

Best regards,