DEFECTED GOODS SOLD AT GAME

on the 24/09/15 i purchased a Defy 174L fridge. Delivery was on 25/9/15 when i switched on the item i found that the water dispenser was leaking and rubber against the fridge was not fitted properly. i called the Kumaran was i told that an assessment must be done they will not replace the Fridge. I called the manager and was given Job No, 429690. I advised i am only available on 2/10/15 at 16h15. Nobody pitched up. On 3/10/15 i called Shane and advised of this he said he would call me back he never called. now im sitting with a defected product. i paid for a brand new fridge and dont think it very professional of Game and Defy to repair their defect product and give it me. I was totally unhappy with the poor customer service i received after i made my purchases at Game. I request that the Fridge be replaced as i did pay for a Brand New Fridge Not a Defect. Game needs to beef up their customer service in the Appliance and TV departments ASAP.