DM
David M
1 reviews | Active since Nov 2009
20 Nov 2018, 11:36
Defect Refrigerator that the store refuse to change (Game Stores)
I bought a KIC refrigerator at Game Store on the 25/05/18. Since it was delivered, it is making such a horrible buzzing sound and sometime the freezer will stop working and it will just defrost and the contents (food) will get spoiled. I reported this to the store several time with no help at all. All they keep on telling me is that they are talking to the supplier but they not willing to exchange it for another. They even suggest that I sell it forward and get myself another one. This is puzzling as the appliance have a year guarantee and should have some immediate return policy if defect from the box. I feel very much cheated by Game (Mass-mart) and their supplier KIC.
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Replies (1)DM
David M's updateReviewer Update
29 Nov 2018, 08:50Hi Game Stores,
Your attention to this matter is really appalling to say the list. We have been contacted by the KIC technician who wants to fix the fridge. That is unacceptable!!! We need the fridge to be replaced or get our money back. The fault was reported to the store a day after the fridge was delivered and we have been ignored since May and now six months later you want to repair - absolutely not.
If I do not get a satisfactory response by end of today, we taking this up with our lawyers and by tomorrow morning we will be bringing the fridge back to the store. What you do after that its up to you.
DM
David M's update29 Nov 2018, 08:50
Reviewer Update
Hi Game Stores,
Your attention to this matter is really appalling to say the list. We have been contacted by the KIC technician who wants to fix the fridge. That is unacceptable!!! We need the fridge to be replaced or get our money back. The fault was reported to the store a day after the fridge was delivered and we have been ignored since May and now six months later you want to repair - absolutely not.
If I do not get a satisfactory response by end of today, we taking this up with our lawyers and by tomorrow morning we will be bringing the fridge back to the store. What you do after that its up to you.