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Annemarie D
1 reviews | Active since Mar 2009
18 Nov 2015, 15:17
Declined when asking for credit increase
I have a account with Game, I pay more than my installment every month, I don't skip, today I asked for a credit increase to buy a explora which they have on promotion, and they declined me. I buy from game every month and I pay every month. I am utterly disappointed.
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Replies (1)
Game's replyOfficial
18 Nov 2015, 15:40Hello shamara,
We acknowledge receipt of your complaint and apologize for your inconvenience in this matter.
We escalated the matter to Senior Management at RCS who is dealing with our accounts and they will contact you to discuss this matter. You can also contact them on ***or ***.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint and apologize for your inconvenience in this matter.
We escalated the matter to Senior Management at RCS who is dealing with our accounts and they will contact you to discuss this matter. You can also contact them on ***or ***.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Best regards,
Game's reply18 Nov 2015, 15:40
Official
Hello shamara,
We acknowledge receipt of your complaint and apologize for your inconvenience in this matter.
We escalated the matter to Senior Management at RCS who is dealing with our accounts and they will contact you to discuss this matter. You can also contact them on ***or ***.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint and apologize for your inconvenience in this matter.
We escalated the matter to Senior Management at RCS who is dealing with our accounts and they will contact you to discuss this matter. You can also contact them on ***or ***.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Best regards,