Declined refund.

Item: Game
Rating: 1
Author: Anthony W

I bought a camp master gazebo on 03/01/2025 from Game canal walk. I used it once and the metal was so weak the gazebo fell over. Hot day, no wind, plenty people with gazebos at a pond for fishing for kids. The legs buckled in somehow, I’m not sure as I was fishing. Gazebo narrowly missed my kid. Returned the gazebo on the 04/01/2025 and explained. Manager was dismissive saying they can repair the legs. I explained that if it broke after 1 use then the metal is weak and I won’t trust the unit after repair. He then said it’s the wind. I told him to have a look outside there is no wind. He insisted the unit be booked in and refused a refund. My safety concerns were ignored. I laid a complaint online and still no response to my complaint.

Very bad customer service and judging by the reviews online, it is not the first.

Helpful (0)

Replies (3)

Anthony W's updateReviewer Update

11 Jan 2025, 11:10

I have not received any contact from the store or the complaints department.
Kindly reply in public so that everybody can see how customers complaints are handled

Anthony W's update11 Jan 2025, 11:10

Reviewer Update

I have not received any contact from the store or the complaints department.
Kindly reply in public so that everybody can see how customers complaints are handled

Game's replyOfficial

13 Jan 2025, 10:48

I'm truly sorry to hear about the issues you've been experiencing with the product you received from us. We understand how frustrating it must be to receive faulty, broken, or damaged items, and I assure you that this is not the standard of service we aim to provide. Your concerns are very important to us, and we are currently working closely with the supplier to address this situation. We will keep you updated on the progress and ensure to provide a resolution as soon as possible. We also want to assure you that we take your feedback seriously and are taking steps to ensure such instances do not happen in the future. Once again, I apologize for the inconvenience caused, and thank you for your patience and understanding during this time.

Game's reply13 Jan 2025, 10:48

Official

Anthony W's updateReviewer Update

10 May 2025, 09:34

Update
Game refused to replace or fix this equipment despite being less than a day old.
The broken equipment is still at their store.
The manager was arrogant and dismissive of customer safety.
Please be aware when considering purchasing from this store.
There are far better experiences and service out there.

Anthony W's update10 May 2025, 09:34

Reviewer Update