*********, ***** and ***********

On the 14th of August 2022 I purchased a Hisense 8Kg Silver Tumble Dry HIS DVDL80S from Game Store, on the very same day I cancelled the order and requested a refund.

As per Tharwa Reogon from Game he had advised that I will receive the refund within 7 - 14 working days. I called Game Store to follow up after the delivery guy had contacted me to deliver my order.

I was told that they will contact the warehouse and confirm if they had received the Tumble Dry so they can start the refund process.

Every week when I called I was told the same story, according to all agents they couldn't get hold of anyone from the warehouse so they couldn't process the refund. When I requested to speak to the manager I was told he is in a meeting and cannot be disturbed.

After refusing the hang up I finally spoke to Abdulla Peterson who is the manager and this was on Tuesday 30th of August 2022. Abdulla had told me that there is a way to receive confirmation from the warehouse regarding my query and everything will be sorted shortly. On the same day he called me informing me that he spoke to the people from the warehouse and my refund process was done.

Today I called in wanting to know how long my money will take, the agent informed me that they still need to confirm with the warehouse as they need to call them, once that is done only then can they process my refund and it will take another 7 - 14 working days.

This is totally unacceptable I cannot wait for another 7 - 14 working days. Another thing is why is it that I keep getting the round around and no honesty from these people. No one is telling me the truth and it's totally frustrating. It's clear that Game Store doesn't want to refund me and now I cannot speak to Abdula as he is in a meeting and cannot be disturbed.

What kind of service is this and why are you refusing with my money whereas I don't have you product with me.