ZP
Zandre P
1 reviews | Active since Jun 2015
18 Jun 2015, 09:10
Debit Order
I Have followed the procedure to switch my debit order , the reason being is that I have changed banks... I have phoned the call centre and discussed the switch as well- they required a letter from the bank, I sent the letter from the bank, where the Manager has signed the paper- the Banks Logo is at the bottom, I sent them my ID - <br> <br> And more than a week later I get an email - they still require the same details?<br> <br> I have 14 debit orders which I had to switch- Game is the only one that is not able to switch it -
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Game's replyOfficial
26 Jun 2015, 08:25Hello Zandre.Pieters,
We acknowledge receipt of your complaint and apologize for your inconvenience in this matter.
We referred the matter to RCS Senior Management who is dealing with our account matters and they will contact you directly to confirm. Just for info, they can be contacted on ***or ***.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint and apologize for your inconvenience in this matter.
We referred the matter to RCS Senior Management who is dealing with our account matters and they will contact you directly to confirm. Just for info, they can be contacted on ***or ***.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Best regards,
Game's reply26 Jun 2015, 08:25
Official
Hello Zandre.Pieters,
We acknowledge receipt of your complaint and apologize for your inconvenience in this matter.
We referred the matter to RCS Senior Management who is dealing with our account matters and they will contact you directly to confirm. Just for info, they can be contacted on ***or ***.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint and apologize for your inconvenience in this matter.
We referred the matter to RCS Senior Management who is dealing with our account matters and they will contact you directly to confirm. Just for info, they can be contacted on ***or ***.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Best regards,