Dear Customer: Please wait 4 WEEKS for your order!

On the 3rd of November I visited GAME in Fourways to purchase a Samsung 7kg front loader (washing machine) from Themba (salesman). I was informed that they currently did not have stock, but if I paid right there and then that I would received a washing machine when their next order arrived on the 11th of November. I agreed and made the purchase. Invoice Number - ********** 711. I was also told that I could have it delivered to my home 5km away for and additional R262. I opted for collection rather. From the 3rd till Monday the 13th I received NO communication from Game. I then went back to the store and spoke to Alfred. He told me that stock would arrive on the 15th, and that Themba would call me two to three days after to collect. Alfred also advised that if I wanted the machine sooner I could drive to the Germiston warehouse and collect it. NOTE: Game charges R262 to deliver 5km away, but expects me to simply COLLECT from Germiston, which is 100km away (there and back). Today, the 18th of November (15 days later) I visited Game YET AGAIN. Themba was not at work so I spoke to Alfred again. Alfred said there was no stock, advised me to pick up from Germiston again after which I approached the store manager. The store manager bluntly told me he expected stock on the 23rd and that I could check again on Monday the 27th. During the whole ordeal all the staff seem to have the same 'pass the buck' mentality. How can I pay for something but only 'expect' to receive it a MONTH later? This is NOT good business. And not doing good business in this economy is BAD for business. I expect my machine to be delivered ASAP, same way the card machine took money out of my bank account ASAP. I also expect some kind of apology as this is not how you treat customers. I still need to buy a new fridge-freezer, large microwave, and 50+ inch television. Will I be making these purchases from GAME? Well, I did see a 55" JVC on special for R5999, but my recent experience has me thinking to shop for the appliances I need (and anything else) from somewhere else because Game simply does NOT deliver!

Regards, Aggrieved