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I am very unhappy with the service I got from RCS group customer care. I've got an rcs game store card. On the 18 January 2024, I went to game store Centurion mall wanted make a payment and close the account. When I got there I told them I want settlement amount and I also want to close the account so the lady who assisted me called their customer service and explained everything. They wanted to speak to me so the lady handed the phone to me and I spoke to the consultant (a guy), told him that I want a settlement amount and I also want to close the account then he told me I must pay R 18564.77 and then he will do a note for closure of my account on his side and immediately after I spoke to him I went and made that payment of settlement amount. I was surprised when I was checking my statement online few weeks after paying that settlement amount, I saw that there was an amount due to me of R133 , meaning I payed more than I was supposed to ,so I went back to the store the following day and when I got there I explained.......Now they telling me that the person who assisted me from customer service didn't check properly so it mean they have to refund me the money back cool I asked how then they gave me the email address for rcs refund department and they said I must send them my ID and tell them that there's an amount due to me and I did just that and few weeks after I got refunded. So now my complaint is they've send me a message on the 14 February 2024 saying I owe them money R146 which I don't understand how because before I payed the account the store called customer service on my behalf and I spoke to the consultant,he told my settlement amount so now I do not understand how do I owe when I've been told how much I must pay as my settlement amount. I am very unhappy with how they operate because it looks I was assisted by someone who did not know what he was doing so I am not gonna pay anything I need this issue to be resolved asap and I want to see that account closed.