cT
colin T

1 reviews | Active since Oct 2012

18 Oct 2016, 08:52

Daylight Robery

<p>I opened an account with game on a 21% interest rate. I called them a couple of months ago after recieving my statement for the month and requested a settlemenyt amount. I then owed approximately R4700. When i requested the settlement i got told it is for that day only and the settlement would be App roximately R4100 which would be almost R600 less.... I then could not afford the settlement that month and continued to pay every month as per my debit order. yesterday i recieved a staement again and after paying a few installments i realised that i still owe R4295. Guess it was my own fault for falling for the 21% interest as i have paid about 4 months of installments and yet the total owed only went down by a couple of hundred. Non the less i called again to get a settlement as i wanted to close my account. Upon calling for this i get given the amount of R4310.46 which is more than stated on my statement........ HOW IS THIS EVEN LEGAL????????? Surely the interest should be worked out of the equasion for the remainder of the months owed????? ISNT THAT A SETTLEMENT??????? This to me is very very incorrect.... However i am clearly the victim of an easy **** or way of fooling your clients. I have now settled my account if you can even call it that... Should i say i have now been ****** of my money and payed the full R4310.46 and would request that my account be closed..... I have mailed the closure guys and am warning that if i get debited again on the 25th after my account has been settled i will take this further as i have now requested the closure and this Hello Peter complaint will be my second backup.... Thanks for the credit but no thanks to the way your "CONTRACTS" **** the clients... DISCUSTING from Games behalf..... The last time i get cought this way and hope many morte will read this and learn from it....</p>

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Replies (1)
Game
Game's reply18 Oct 2016, 09:51
Official

We acknowledge receipt of your complaint with reference ***6 and apologise for your inconvenience in this matter.

We referred the matter to Senior Management at RCS, the Credit Provider, and they will contact you directly to discuss this matter.

For the record they can also be contacted on ***or ***.

Regards.

Rina Taute

Group Customer Service Advisor

***

Tel: ***73

Best regards,