ME
Musa E
1 reviews | Active since May 2014
21 Dec 2023, 12:33
Daylight *******
I'm waiting 30days for my refund.
Every second day I have to buy airtime.
My airtime not going to be refunded, I don't how else to get my money back.
Every time I phone, a online team will get back to you, or we will phone you back or your refund is processing our online team will phone you.
Bought the item online, went to the store it was sent from, manager at n1 city cape town, gives me same story.
We will phone you.
I need my refund urgently!!! I didn't have the product for a week and I don't have my refund in a month.
Order number-
I need a senior person to phone me and advise when I going to get my refund. And what are they going to do about the pathetic service and all airtime I'm wasting.
Helpful (0)
Replies (4)0
Replies (4)
Game's replyOfficial
21 Dec 2023, 13:16Hi Musa, thank you for getting in touch. I'm so sorry, you haven't received your refund yet and understand your concern and frustration. Your query was escalated, and you will be contacted.
Game's reply21 Dec 2023, 13:16
Official
Hi Musa, thank you for getting in touch. I'm so sorry, you haven't received your refund yet and understand your concern and frustration. Your query was escalated, and you will be contacted.
ME
Musa E's updateReviewer Update
21 Dec 2023, 14:08Thank you, will be awaiting resolution.
ME
Musa E's update21 Dec 2023, 14:08
Reviewer Update
Thank you, will be awaiting resolution.
ME
Musa E's updateReviewer Update
22 Dec 2023, 18:46I'm still waiting.
This weekend is going to pass, then it's going to be officially 30days since my item was returned and I'm waiting my refund.
Probably going to tell me then to wait as there will be public holidays approaching.
At this rate I will only get me refund next year.
Wow. Companies cannot get away with this oppressive behaviors.
Nobody is phoning me or telling me what's happening, ..
This is getting out of hand and is needing to be addressed further on other platforms.
This weekend is going to pass, then it's going to be officially 30days since my item was returned and I'm waiting my refund.
Probably going to tell me then to wait as there will be public holidays approaching.
At this rate I will only get me refund next year.
Wow. Companies cannot get away with this oppressive behaviors.
Nobody is phoning me or telling me what's happening, ..
This is getting out of hand and is needing to be addressed further on other platforms.
ME
Musa E's update22 Dec 2023, 18:46
Reviewer Update
I'm still waiting.
This weekend is going to pass, then it's going to be officially 30days since my item was returned and I'm waiting my refund.
Probably going to tell me then to wait as there will be public holidays approaching.
At this rate I will only get me refund next year.
Wow. Companies cannot get away with this oppressive behaviors.
Nobody is phoning me or telling me what's happening, ..
This is getting out of hand and is needing to be addressed further on other platforms.
This weekend is going to pass, then it's going to be officially 30days since my item was returned and I'm waiting my refund.
Probably going to tell me then to wait as there will be public holidays approaching.
At this rate I will only get me refund next year.
Wow. Companies cannot get away with this oppressive behaviors.
Nobody is phoning me or telling me what's happening, ..
This is getting out of hand and is needing to be addressed further on other platforms.
Game's replyOfficial
24 Dec 2023, 08:55Thank you for reaching out to us. I'm sorry, you haven't received your refund. Your query is with our finance team, and you will be notified once it's been processed.
Game's reply24 Dec 2023, 08:55
Official
Thank you for reaching out to us. I'm sorry, you haven't received your refund. Your query is with our finance team, and you will be notified once it's been processed.