Day light ******* while being rude!

Item: Game
Rating: 1
Author: Boitumelo M

Game Westgate seems to be enjoying bad customer experience. I wonder if the management isn't bothered. We BOUGHT a generator 11 days ago and just from nowhere yesterday it stopped working. Our transformer blew and because we have a son who is writing his exams we decided to buy a generator so he would be able to study and more...This morning when we took it in and explaining our selves, the manager Patrick who was so rude and arrogant decided to leave us there. There is no policy on the slip to say they wont exchange it. A friend of mine went through the same with her TV, same store, same attitude. Where is higher management and what are they doing about this?

Helpful (0)

Replies (3)

Game's replyOfficial

25 Mar 2025, 08:03

Hi Boitumelo, thank you for getting in touch. I'm sorry, that the generator is faulty and for the service you received. Sadly, the generator will need to be assessed to determine what the fault is. Your query has been escalated to the complaints depaertment and you will be contacted within 24-48 hours.

Best regards,

Game's reply25 Mar 2025, 08:03

Official

Best regards,

Boitumelo M's updateReviewer Update

25 Mar 2025, 08:26

Interesting that you are not bothered by the service from Patrick. You cannot even spell department. Sometimes all customers deserve is good service. I thought you would b worried about that more than anyone else.

Boitumelo M's update25 Mar 2025, 08:26

Reviewer Update

Game's replyOfficial

25 Mar 2025, 08:49

Thank you for coming back to us and for pointing out a misspelt word. The matter will be addressed with the senior management team at the store.

Best regards,

Game's reply25 Mar 2025, 08:49

Official

Thank you for coming back to us and for pointing out a misspelt word. The matter will be addressed with the senior management team at the store.

Best regards,