Damaged Washing Machine- Pathetic Service from Game & LG

Purchased an LG 17kg washing machine which was delivered on 18/5/21. Called into the service centre to advise that is has dent on the side the same day. Photographs were submitted as requested- no feedback was provided. Called in and emailed again on 22/5- was told to submit more pictures and that the SLA is 24hours. Spoke to Natasha on 24th who requested more pictures and never got back to me. Followed up again on the 26th- no feedback. Service Centre just said that pictures were received. 31st was contacted by Zubair who asked for ALL the pictures again. 7 June- now LG wants pictures that were already submitted. I have indicated numerous times that I want this unit picked up! I want my money back for the unit and the delivery. Its been 3 weeks and I need to keep following up with Game! Pathetic customer service!!!