damaged tv

I bought a tv on the 19 February 2017 at Jabulani mall and collected the good at trade route. Then the tv exploded without knowing what was wrong with it. I called Game customer care and i was advised to get the exact date when i bought the tv as i lost my slip. I went to get Jabulani mall and i was advised to get the tv serial number after i had spoken to 2 different people without any help, they insisted i get the last 4 numbers of the bank for the person that bought the tv for me. After the long chat i had with them a lady offered to help me, I just need to get the serial number and they will be able to assist me. I called the store the lady that offered to help is not at work today and no one else can help me in their computer room. I then spoke to the manager that advised, me he is not at the shop today he will only be back on Thursday and i must get all the info they require and give it to his second in charged, he will only be back on Thursday and will only be able to help me when he is back, i called the shop back to give the info to the second in charge he told me the manager will be back to tomorrow and he will assist then. I asked him if there is no other person that can assist me since the manager is not there he said no one can assists, he will try to find someone to help me. I find game *********** for such a big store to only have one person who is able to get information that a customer require. Customer service at Jabulani mall is very poor or they just taking advantage of their customers, can this be resolved soon.