WC
Wade C

1 reviews | Active since Nov 2014

15 Apr 2015, 07:58

Damaged/scratched/dented Table tennis board

After lodging a complaint to Game about non-availability of stock of their advertised Table Tennis board last week. Eventually Game delivered the product to me on Monday the 13th of April. Immediately upon inspection of the product I noticed scratches on the outside board. I proceeded to open up the packaging to see if the rest of the board was in acceptable condition. I then found further scratches on the board and dents on the side wall of the product. I am not sure if this is how the product left the store, or if this was damaged by the delivery team on route to my delivery address. I am appalled and shocked that Game would deliver a product in this state to a customer. I have been a loyal customer to Game for many years and have always commended them on their brilliant, World class service. I was not expecting this from Game. Dissapointed customer.

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Replies (1)
Game
Game's reply15 Apr 2015, 10:22
Official
Hello MrWAC,

We are in receipt of your re-occurring call with reference *** and apologize for further inconvenience in this matter.

I escalated the matter and senior management should contact you shortly to resolve this matter to your satisfaction.

Regards.

Rina Taute
Group Customer Service Advisor
***
Tel: ***73