NZ
Nonhlanhla Z

1 reviews | Active since Jul 2013

12 Jul 2016, 04:26

Damaged product

<p>I bought a fridge at Game Stores Evaton in the Vaal,the dispatch guys didn't open the fridge to check if everything was okay when they gave it to me. When I opened the fridge I discovered that it was damaged and when I took it back, I was told by the rude store manager and security that they don't give customers damaged goods,and they won't take it back. They say it's their policy not to open the fridge to check if it's okay or not. And today I went there to check if they came with a solution, the salesman was absent, the store manager was ignoring me and I was told to email the supplier and when they respond, should forward that to them. I am very frustrated because as customer I should deal with suppliers, I gave my money to game not the supplier, As a customer what am I supposed to do?</p>

0
Replies (4)
Game
Game's reply12 Jul 2016, 07:30
Official

We acknowledge receipt of your complaint with reference ********** 6 and apologise for your inconvenience in this matter.

Senior Management will investigate this matter and will provide you with updated feedback.

Regards.

Rina Taute

Customer Service Advisor

Tel: 0 ********** 2273

Best regards,

NZ
Nonhlanhla Z's update12 Jul 2016, 13:00
Reviewer Update

Not sure if this will be helpful, my receipt number is ********** , store number 379, date of purchase 04 July 2016, the sales person was Lesiba Peter and the security at Dispatch was Dineo and the manager of the store is Albinah Nkosi.

Game
Game's reply13 Jul 2016, 08:40
Official

Further to the above matter we confirm that the Supplier agreed to a credit for this item. We look forward having you in the store to finalise this matter.

Regards.

Rina Taute

Group Customer Service Advisor

Tel: 0 ********** 2273

Best regards,

NZ
Nonhlanhla Z's update13 Jul 2016, 10:03
Reviewer Update

thank you.