Damaged Goods received

I bought a fridge and a washing machine online on April 1 2019. Delivered on 4 April 2019 in the evening, but the fridge was damaged so badly that the door does not close rendering the fridge unusable. Reported to customer service and email to support on 5 April. Have sent photos of the damage as well as the damaged packaging. 2 weeks later all I get from customer service is that they awaiting a response from head office. All I need is a replacement fridge as I did not pay for damaged goods. The customer service is pathetic.