DAMAGED GOODS&NO DELIVERY FOR EXCHANGE

ON 30/11/2015 I PURCHASED A SAMSUNG REFRIGERATOR @GAME TRADE ROUTE MALL,THE FRIDGE WAS DELIVERED TO MY HOUSE ON 02/12/2015 BUT UPON DELIVERY I FOUND THAT THE BACK OF THE FRIDGE WAS DAMAGED ON THE RIGHT SIDE&ALSO ON THE FRONT OF THE LEFT DOOR THERE 2DENTS,I IMMEDIATELY NOTIFIED THE SALESPERSON WHO HELPED ME WITH THE PURCHASE OF THE FRIDGE&HE ARRANGED FOR AN EXCHANGE TO BE DONE ON FRIDAY 04/12/2015 WHICH WAS DONE,THE SAME FRIDGE ALSO CAME WITH SCRATCHES&O WENT TO THE STORE TO ADVICE THEM&I WAS TOLD THAT I WILL GET ANOTHER FRIDGE ON 05/12/2015,THAT WASNT DONE INSTEAD OF THEM DELIVERING THE FRIDGE I GOT A CALL FROM PETROS TELLING ME THAT PRECIOUS FROM THE WAREHOUSE SAID SHE WILL REQUEST A SPECIAL DELIVERY FOR MY FRIDGE FOR SUNDAY 06/12/2015. NO DELIVERY WAS DONE,AND NO CALLS WERE MADE T ME TO ADVICE ME OF THE PROGRESS OF THE DELIVERY,INSTEAD I WAS THE ONE CALLING AND ASKING THEM ABOUT MY FRIDGE.UP UNTIL TODAY I HAVENT RECEIVED ANY CALL FROM THEM&THE MANAGER DOESNT HELP WITH ANYTHING SHE IS JUST USELESS. I NEED MY FRIDGE TO BE DELIVERED AND I NEED AN APOLOGY IN WRITING AND A COMPENSATION TO ALL THE CALLS I MADE TO THEM & A WASTE OF MY PETROL WHEN I WENT TO THE BRANCH& DIDNT GET HELP