Damaged goods delivered to me

my husband bought a kelvinator dishwasher on the 27th Nov. when it was delivered and upon unpacking it, we found that it was broken. we contacted Game who told us that they would not accept a return and send us a new dishwasher and we must use our warranty and have it fixed. then we got in touch with a kelvinator technician who inspected it and advised that it would need to be replaced. from then till now- no contact has been made from game to give an update, the technician made a report but doesn't seem like game received it. we are always having to follow up with Game as Moside is not store most of the week. today Trevor from Game called me to tell me that he cant get hold of the lady from kelvinator who needs to authorise the new dishwasher. is there only one lady working in kelvinator to assist? Game has been of no value and help at all in this very frustrating and tiresome process. I WILL NEVER PURCHASE ANYTHING FROM GAME.they are so relaxed in their approach to help us and so unwilling. its ridiculous the amount of time and trips to game we had to make for them to sort out their mistake. I demand someone contact us at the soonest.