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lavona O

1 reviews | Active since Dec 2018

19 Dec 2018, 13:39

Damaged Goods - and bad service - Game online

I have purchased a 49"inch Sinotec tv at Game online this was delivered on the 30 November 2018. I have waited a while before setting up the tv (the package was placed in safe and secure place) On the 9th December we had set it up we immediately noticed that the screen did not even go on, we logged a complaint (via email) from this day everything went downhill. we called them several times 5 times a day and they kept us holding for more than 30 minutes. On the 11 December they requested images of the tv this was forwarded to them immediately. I dealt with Rudi Bailey who from the 11 December after images had been sent - it was thereafter a nightmare to get hold of him. Eventually his return my call 18 December - advising me that the matter had been escalated to Head Office - and are now requesting images of the package (box) either than that nothing has been resolved up until now. Going in circles I am waiting for them to collect the TV at my house. I am having a terrible experience with Game online - they are not assisting me in anyway. Please assist. If I don't phone them they don't call me. The call centre is pathetic.

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Replies (2)
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lavona O's update19 Dec 2018, 21:09
Reviewer Update
The number abs email address you have provided me with are the exact people that that have have been dealing with for this long and I have gotten now where close to a solution.. your online game staff his been messing me around and it’s disgusting that I have to battle with this type of service in order for my tv to be replaced. I don’t care who is to be blamed for the product that I received but as a customer I expected to be a priority in receiving good service and for my product to be replaced.. for a whole week your online staff as been telling me that my replacement request has been escalated and until today nothing happened..
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lavona O's update20 Dec 2018, 01:17
Reviewer Update
Hey to be more accurate the tv was switched on but there was cracks showing on the screen. Images was forwarded of the tv and the box to Head office. Its 2 weeks now and i have always been hearing the matter has been escalated to HO for investigation!!