Damaged Fridge & Your Supplier Cant Help

<p>On the 12/09 i contacted Samsung regarding my fridge that is faulty. A call was logged with reference number ********** 500. The service centre called me and a booking was made on the 17/09. Unfortunately life happened and i was not able to meet the technician on the 17/08 due to a family emergency in KZN. Your service centre called me to rebook and i clearly advised the service centre that i am only free on weekends. Your service centre confirmed that they will send a technician out on the 24/09. I advised the service centre that the 24/09 is a public holiday she said due to the fact that i am only available on weekends she will arrange the technician to come out.<br />On the said date no technician comes out to attend to the fridge.<br />On Monday morning i get a call from the service centre and the lady who speaks to me by the name of Melanie literally speaks to me with arrogance and she seems annoyed. She demands that i leave work and come my home as she wants to send the technician right now. I told her that is impossible and she than tells me that a booking was made for the 17/09 and i never honoured that appointment, her tone was filled with attitude and i was rather disgusted with the way she spoke to me. I than told her she confirmed a booking for the 24/09 and she replies and says "well that was a public holiday" .. I escalated this to Samsung and was promised that a booking will be made for this coming Saturday and feedback will be given within 48hours. It now over 48hours and i am too await confirmation. Your fridge is barely a month old and i got to go through this drama. I am totally disgusted with the service received and regret getting Samsung products. <br />This is not the first time that Samsung consumers have complained about this service centre and yet they are still been used and provide horrific service to your customers. Google the service centre number ********** 399 and see the complaints about them. I am going to approach the consumer ombudsman regarding this. Come and take your fridge and give me back the money i paid and let me buy a brand who cares for their customers.</p> <p>Can someone please help me</p> <p>I even posted a complaint on Hellopeter and no response<br />I called Samsung and spoke to a Mary who could no help me<br />I asked for a call back from a team leader and still no joy</p> <p>In the mean time the fridge is making a loud rattling noise</p> <p>What must i do</p>