AB
Angela B
1 reviews | Active since Apr 2024
16 Apr 2024, 21:55
Damaged fridge from game online
I purchased a fridge from game online on the 28th March 2024, it was delivered on the 02nd April but it was damaged. I reported it to game online on the 3rd April and I was told the fridge would be replaced. It is now the 16th and I am still waiting for the replacement fridge. The person who was handling my claim Eghon Abrahams is no longer responding to my calls or emails. I am very unhappy with the service I received from game online it is pathetic!
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Replies (3)
Game's replyOfficial
17 Apr 2024, 14:53Hi Angela, thank you for reaching out. I'm sorry that you're still awaiting your replacement fridge and that your emails have not been responded to and no feedback has been provided. This is not the experience we want you to have. I've checked and your query is being dealt with. Regrettably, we are still awaiting feedback from the courier so that the replacement can be sent out to you urgently.
Game's reply17 Apr 2024, 14:53
Official
Hi Angela, thank you for reaching out. I'm sorry that you're still awaiting your replacement fridge and that your emails have not been responded to and no feedback has been provided. This is not the experience we want you to have. I've checked and your query is being dealt with. Regrettably, we are still awaiting feedback from the courier so that the replacement can be sent out to you urgently.
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Angela B's updateReviewer Update
22 Apr 2024, 13:20Today is the 22nd April and the issue with the fridge still has not been resolved. I have since requested a refund Eghon Abrahams is aware of it but the damaged fridge still has not been collected, how much longer do I have to wait?
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Angela B's update22 Apr 2024, 13:20
Reviewer Update
Today is the 22nd April and the issue with the fridge still has not been resolved. I have since requested a refund Eghon Abrahams is aware of it but the damaged fridge still has not been collected, how much longer do I have to wait?
Game's replyOfficial
22 Apr 2024, 14:13Hi Angela, thank you for coming back to us. I'm sorry your query hasn't been sorted and the fridge is still with you. The matter is currently with our finance team so that the refund can be processed. I have made a note on your query that the fridge still hasn't been collected.
Game's reply22 Apr 2024, 14:13
Official
Hi Angela, thank you for coming back to us. I'm sorry your query hasn't been sorted and the fridge is still with you. The matter is currently with our finance team so that the refund can be processed. I have made a note on your query that the fridge still hasn't been collected.