Damaged Fridge

Once again policies fail the customer. My new fridge purchased from game arrived. Delivery staff were great. Unfortunate for me the customer it had serious damage inside the fridge. Hole through the inside wall. But on contacting Game and trying to resolve this issue I get told to email a full report with photos and proof. A turn around time of 7 days was given. As I explained I was sitting without a fridge this was unacceptable. Another department from Game called, asking questions again and says a turnaround of 3 days for someone to come and assess. BUT ITS NEW NOT EVEN UNWRAPPED OR SWITCHED ON. How is it that me the customer get the short end of the deal with service like this. The customer service from this group is disgusting. No regard to customers. All they worried about is Rate my Service. Seriously, saving on the discounts is not worth the continuous policies from this group. Rather purchase appliances from a smaller group of suppliers.