Damaged Fridge

We purchased a fridge and we kept receiving notifications from the courier company since Saturday last week to say the driver is on route to deliver. We know it takes 2-5 days to deliver ,when we queried about the delivery we were told it's a system error thats sending us the notifications . When the fridge arrived and we open the the packaging, we saw dents, scratches and paint peel and paint damage. We logged a return, the game consultant by the name Natasha Robain called my husband to ask him "could we not see the scratches before we opened the packaging,"how does one see the dents, scratches when the plastic is covering the fridge? When we buy a brand new fridge are we thinking "oh let me check for scratches and dents through the plastic so I'll leave the fridge covered!"the consult is asking us a questions that we were shocked that you would ask us that ? Its like wrapping a gift and asking the person "isn't your gift *****ly yet it's wrapped and they can't see what's on the inside. "The point Game Store is missing is that we paid for a brand new fridge not a dented and scratched fridge.