damaged freezer and refuse to refund

I bought a 210 l deep freezer from Game Mall of the south when they had there grand opening .<br> I purchased and paid for the freezer along with a R250 delivery charge for next day delivery in Bassonia area which is like 10km from the mall. I waited the entire next day for delivery only to get it at 9.30 in the night.<br> <br> On arrival of the goods all seem fine. When i opened it i noticed the lid was not aligned and the rubbers where pushed in. The next day i go to the store and complain and ask for an exchange. The exchange is done about 4 days later. The new unit that i was supp**** was also the very same condition of the first one i bought. I contacted game again and requested a refund as i am unhappy with there service and product. It is going over 2 weeks and they have not collected it from me and not arranged a refund. Worst service from Game ever.