Damaged cooker hood

To whom it may concern My email pertains to a cooker hood that I had purchased on the 25th of November on Game online Store.

The purchased item had only arrived around the 5th of December (but was supposed to arrive on the 2nd). Bear in mind - I only have about 7 days to return any faulty items (it was only delivered after the period in which it could have been returned). I then had the item installed in the week of the 10th of December and that`s when I noticed the dent on the front, left side. The item could not have been damaged during installation as it was boxed until the time of installation. I am a single homeowner, so there is no way the item could have been damaged due to my negligence or recklessness. I was only able to contact GAME (Game ***) on the 21st of December to notify customer care of the damaged item, after numerous attempts, I eventually managed to speak to a customer service representative. I explained my situation after which I was informed that Game will not replace the item or provide me with a refund due to the fact that I had notified them too late, they couldn't offer any help and that I should therefore simply just accept the product as is. As a loyal customer of GAME, I find the explanation and outcome of my request tremendously UNACCEPTABLE. The product was purchased for my new home, which I was extremely excited for. Now I must look at a dented cooker hood, which I paid cash for and which I only received after the date of delivery. I could have purchased the cooker hood at any other store, but I chose Game because of the quality and efficient service I received from them in the past. I want my matter escalated, as I refuse to pay full cash price for a brand new dented appliance. I expect for the matter to receive urgent attention and for my complaint to be resolved timeously.