NS
Nadine S
1 reviews | Active since Jun 2017
21 May 2018, 23:59
Damage goods
Hi, I purchased a music box( Bazooka Volkano) on the 31/12/2017 that is now faulty I went to the Parow center branch seeking for help as I missed placed the receipt however was shocked by the service as I purchase this on account provided them with the date and where the item was purchase even had my statement but was inform from customer service and management that there is nothing they can do without a receipt. I even send two emails to there customer service and after two weeks from sending my emails I still did not get any responds back. Very unsatisfied as a spoke so highly of Game stores policies but after this I really don't want to visit them again.
Helpful (0)
Replies (4)0
Replies (4)
Game's replyOfficial
22 May 2018, 07:52We acknowledge receipt of your complaint with reference ***5 and apologise for any inconvenience caused.
Senior Management will investigate this matter and will contact you to discuss.
Regards.
Group Customer Service Advisor
Tel: ***73
Best regards,
Game's reply22 May 2018, 07:52
Official
We acknowledge receipt of your complaint with reference ***5 and apologise for any inconvenience caused.
Senior Management will investigate this matter and will contact you to discuss.
Regards.
Group Customer Service Advisor
Tel: ***73
Best regards,
NS
Nadine S's updateReviewer Update
22 May 2018, 09:21Hi, so all it took to actually get help was to publish this 1st let's hope there will b a respond after this.
NS
Nadine S's update22 May 2018, 09:21
Reviewer Update
Hi, so all it took to actually get help was to publish this 1st let's hope there will b a respond after this.
Game's replyOfficial
23 May 2018, 07:41We confirm that Management has contacted you and that you will be refunded for the item. We look forward having you in the store.
Regards.
Group Customer Service Advisor
***
Tel: ***73
Best regards,
Game's reply23 May 2018, 07:41
Official
We confirm that Management has contacted you and that you will be refunded for the item. We look forward having you in the store.
Regards.
Group Customer Service Advisor
***
Tel: ***73
Best regards,
NS
Nadine S's updateReviewer Update
27 Jul 2018, 23:54Hi, sorry for the late responds but yes everything have been resolved and I big shout out to the store manager as she made it very easy to resolve with my visit back in the store.
NS
Nadine S's update27 Jul 2018, 23:54
Reviewer Update
Hi, sorry for the late responds but yes everything have been resolved and I big shout out to the store manager as she made it very easy to resolve with my visit back in the store.