Dad costumer care and relations

Very saddened by the slapdash way I was treated. The staff failled me and frustrated me to the hilt. It appears they haven't got the s****s to do the job, this left me angry.I was wondering if I was in factoring to get the product, or my money back. I had to travel for more then 100 km to see the store manager to sort this out. The product had arrived long ago and all I wanted to know was if it had arrived at the store. This could have been done on the phone and I could have come to collect on weekend. Time off work because I felt I was a ****