UH
Ume H

1 reviews | Active since Nov 2016

28 Nov 2016, 12:16

Cyber Monday Blues

<p>Game stores advertised the Lenovo 2.5" 1TB hard Drive for R599 as the Cyber Monday sale .</p> <p> </p> <p>All stores in KZN are supposedly sold out , so after going / calling stores tried calling the Head Office for assistance hoping they can advise which store has stock so can source accordingly. First individual on line advises that they department will definetly be able to assist but after a long wait for my call to be answered the lasy on the other end says that it will be to much work for her to check which branch has stock and she will not be able to assist. Appalled by the customer service.... Since when is checking stock availability "to much work". </p>

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Replies (1)
Game
Game's reply28 Nov 2016, 12:31
Official

We acknowledge receipt of your complaint with reference ***5 .

Thank you for your email letting us know of your disappointment in being unable to find the item you were looking for. I realize how frustrating it can be when you make an effort to go to the store and can’t find the item. We apologize for your inconvenience in this matter.

Senior Management will contact you to discuss this matter.

Regards.

Rina Taute

Group Customer Service Advisor

***

Tel: ***73