CUSTOMERS MEAN NOTHING TO GAME STORES!

Where do I even begin?! This is by far the worst customer service ever! How did Game survive this long with such horrific customer service?! I made the mistake of ordering a bike for my son's birthday on the 28th. We agreed that this would be his Christmas gift too. I placed the order on the 21st of December, using their supposed 'next day pickup service'. They accepted my order, knowing full well that they had no stock available. I had to call severals stores only to be told that they couldn't help me since they didn't have the product. They processed the refund on 24 December, I even received a confirmation claiming that I'd receive my money within 3 to 5 business days. We're clearly way past that! To add to all this, the amount they refunded was incorrect so I had to call in AGAIN to get them to process the rest of the amount. This was on the 30th, was now told that this would be processed in 7 days....another amount I am still awaiting. I have called their call centre severals times, only to receive the same textbook response - "We will escalate your issue and someone will be in touch", don't know how many times I've heard Game employees say this to me. Never have I felt so undervalued and small with my own money! All I want is my money back and for me to put this horrible experience behind me. I've sent emails to their supposed customer service address, obviously with no response. Save yourself the heartache, frustration, life is hard enough. There are many other department stores who will appreciate your business and show it. No wonder they are being left behind, they don't give one damn about us idiots who choose to give them a chance. Their social media accounts are overflowing with negative reviews, so clearly this is a culture I have no power of changing. NEVER AGAIN!!!