Customers are not important

I bought a pedestal mist fan on friday 16 November and opened it the day after, when I started to assemble the fan I realised that 1 part was broken. I contacted game that same day and they told me to bring the fan but they will give me a voucher because they are out of stock, and when they receive stock I can come to get the fan. I live in Springs and I bought the fan at ********** I asked the manager to order one or get one from another branch. He said he will do that and phone me back, he never phoned! 3 Days later I phoned game and asked to speak to the manager and everytime he is busy.... and so im still waiting to hear from them.