Customer Services a Joke

<p>Good Day </p> <p>I’m a very frustrated customer and who were passed from pillar to postretby the Customer Care Agent Magret from GAME STORES PAARL over a cash purschase which were done at Game Stores Paarl whereby I must mail a supplier called ON THE DOT....(making their problem mine)</p> <p> </p> <p>I’m not sure why I must mail ON THE DOT because I purchase the DSTV SMART LNB from GAME STORES PAARL and not ON THE DOT.</p> <p> </p> <p>Let me explain what happened:</p> <p> </p> <p>I purchase a DSTV Explora with the smart LNB from Game Stores in Paarl during March 2016.The installation happened on the 27th of August 2016.This was done by a company called Cathmar TV Radio Paarl (an authorized dstv installer)</p> <p>I was told by the installer that the Smart LNB don’t send a ‘’ heartbeat ‘’ to the decoder(pvr) and that the LNB IS NOT IN A WORKING CONDITION(it's faulty) I were told to take the LNB back to Game Store Paarl which I did on the 31st of August 2016.</p> <p> </p> <p>At Game Paarl I spoke to Margret(please re-trained your staff the basic principils of customer service) in their customer care division who advised me i need to mail ON THE DOT,i ask her why must i mail them ,and where told WELL THATS THE PROCESS...</p> <p> If this is your PROCESS GAME PAARL>>>please re-look your process, and dont make your internal proccess part of your paying customer's process,for a change put the customer first!!!</p> <p> </p> <p>My request hisas following as a customer who already paid for this device I need this query resolved ASAP, and request to be refunded as I already purchase a new LNB.</p> <p> </p> <p>Thank you in advance</p> <p> </p> <p>Andre Ayfort</p>