1 reviews | Active since Dec 2010
"Customer Service" what a joke
As it would seem from the reviews posted in the last day or so black Friday without stock.
Also no communication from anyone to say there is a problem, just an email saying we canceling your order without any reason.
Why bother entering into a sales contract with any business if they just turn around and say we can't honour our end of the bargain.
Absolutely no customer service. Don't know why bothered to spend half an hour of my life on the phone. Their "Customer Service" is anything but service.
I believe it is poor business model to operate in such a fashion and when I look at their index I am shocked to see just how poorly they are rated and I would say that it would definetly make me think again about buying anything with them again.
Really don't know whether I should even bother with this review as I doubt anyone from management reads this and secondly even cares which is a sad indictment on their business.
All you say is sorry but basically you are unwilling to make it right.
We live in a world of consequences. In the real world where your actions leave your customers unsatisifed you should actively (see I used your words) do something about it.
So what are you willing to do to "actively" sort out my issue which you created.
When I make an error in my business of logistics I have to face up to my customers and actually do something to sort out the problem I created. It looks like you could use help in your logistics just so by the way if you can't order enough or have enough stock for your customers.
So in all you are unwilling to help and therefore are not actually providing any "Customer Service"
What is true customer service?
Customer service is the support you offer your customers, from the moment they first contact your business to the months and years afterward. Providing good customer service means being a reliable partner to your customers, going beyond helping them troubleshoot, use, and make informed decisions about your product
Maybe change your Call Centre to another title because you are not providing it. You have shown yourselves to not be reliable and unwilling to actually sort out my issue.
All you say is sorry but basically you are unwilling to make it right.
We live in a world of consequences. In the real world where your actions leave your customers unsatisifed you should actively (see I used your words) do something about it.
So what are you willing to do to "actively" sort out my issue which you created.
When I make an error in my business of logistics I have to face up to my customers and actually do something to sort out the problem I created. It looks like you could use help in your logistics just so by the way if you can't order enough or have enough stock for your customers.
So in all you are unwilling to help and therefore are not actually providing any "Customer Service"
What is true customer service?
Customer service is the support you offer your customers, from the moment they first contact your business to the months and years afterward. Providing good customer service means being a reliable partner to your customers, going beyond helping them troubleshoot, use, and make informed decisions about your product
Maybe change your Call Centre to another title because you are not providing it. You have shown yourselves to not be reliable and unwilling to actually sort out my issue.